“Take care of your employees and they will take care of your customers”

Sir Richard Branson

IN VOCÉ WE LOOK BEYOND SATISFACTION: WE WANT CHARMED CUSTOMERS, COMMITTED EMPLOYEES AND MEMORABLE EXPERIENCES.

+ We use Qualtrics omnichannel technology to measure each interaction in real time.

+ We design the ideal measuring elements for each company.

+ Correlation between qualitative and quantitative indicators.

+ Correlation between your operational data with your experience data.

+ Sentiment analysis.

+ From measurements in a single moment to constant pulses.

CX

CLIENT EXPERIENCE

EX

EMPLOYEE EXPERIENCE

Measure & Act

+ We build experience satisfaction indicators such as NPS, CES, LLP, CX.

+ We build experience efficiency indicators: churn, referral index, FCR (first time resolution) Average resolution time.

+ Studies of relational and transactional NPS for business B2B, B2C.

Measure & Act

+ Employee engagement measurement.

+ Employee life cycle measurements.

+ Input and output measurements.

+ Construction of internal indicators such as eNPS, Loyalty and Feelings.

Do you want us to help you build a model of self-management of the experience in your company?

Contact us Now