A WELL DESIGNED CUSTOMER EXPERIENCE BEGINS BEFORE PURCHASE, IT IS INTENSIFIED DURING THE SAME AND LASTING UNTIL THE FOLLOWING.
What is DXo?
Looking to mature the measurement models y experience management, We have designed DXo, a Vocé product of ideation y co-creation agile, which allows validate / verify the current state of your company in measurement and listening to the voice of customers and employees and decision accelerators.
What is DXo for?
To build an initial map of the TP, PP, MOT based on customer insights and learn methodologies of DT that allow you to act and manage in a subsequent self-management model of your clients' experience.
What do we achieve with DXo?
+ Construction of Customer Journey Map (CJM).
+ Findings of Touch points (TP), Pain Points (PP) and Moments of True (MOT)
+ Workshops of DT for redesign of PP.
+ Hidden customer focused on Redesign of experiences.
+ Research Methodologies methodologies.
+ Construction of experience models.